Refund Policy

Last updated: 2026-04-16

1. Free Tier

Free tier usage does not require payment and is not subject to refunds.

2. Paid Subscriptions

All paid subscriptions are billed through Paddle.com Market Limited, our Merchant of Record. Paddle handles all payment processing, invoicing, and tax collection.

3. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the end of the period you have already paid for.

4. Refund Eligibility

• Within 14 days of initial purchase: If you are not satisfied with the Service, you may request a full refund within 14 days of your first subscription payment. Contact help@bitmax.im with your account email and reason for refund.
• After 14 days: Refunds are not available for partial billing periods. However, if you experience a significant service outage or defect, we will evaluate refund requests on a case-by-case basis.
• Annual plans: Pro-rated refunds may be issued for the unused portion of an annual subscription if you cancel within the first 30 days.

5. How to Request a Refund

Send an email to help@bitmax.im with the subject line "Refund Request" including:

• Your account email address
• Date of purchase
• Reason for refund

We will process approved refunds within 5–10 business days through Paddle.

6. Chargebacks

If you file a chargeback with your bank or payment provider before contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us first so we can resolve any issues directly.

7. Contact

For any billing or refund questions, contact help@bitmax.im or call +82-2-585-9566.

Paddle.com Market Limited acts as the Merchant of Record for all subscription payments. All refunds are processed through Paddle in accordance with their Terms of Service.